Privacy Policy

1. Information We Collect

• Personal Data: When you register on our website, we collect personal information such as your name, phone number, email address, and other profile details including personal, professional, and family information.
• Verification Data: As part of our thorough verification process, we may collect additional information to ensure authenticity and compatibility, including details verified during meetings with our admins or moderators.
• Images: Images uploaded by users are securely stored on Google Cloud Platform (Google's cloud storage service). By uploading images, you agree to this storage. We take steps to protect these images but are not liable for any damages that may occur.

2. Use of Your Information

• Facilitate the creation of your profile and provide access to our community.
• Verify your identity and ensure compliance with our membership guidelines.
• Improve our services and provide a better user experience.
• Communicate with you about your account, membership status, and community updates.

3. Disclosure of Your Information

We do not share your personal information with third parties, except as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

5. User Rights

• Access and update your personal information.
• Request the deletion of your personal data.
• Opt-out of certain data collection practices.

6. Liability and Disclaimers

• No Liability for Matches or Relationships: We strive to connect like-minded individuals, but we cannot guarantee that you will find a suitable partner. Users agree that they will not hold us liable for any dissatisfaction or outcomes related to their connections made on our platform.
• Behavior and Conduct: While we make every effort to vet our members, we are not responsible or liable for any inappropriate behavior or actions of users. Members are encouraged to report any misconduct.
• Secure Image Storage: By uploading images, users agree to their secure storage on Google Cloud Platform (Google's cloud storage service) and acknowledge that we are not liable for any damages.
• Profile Management: We reserve the right to allow, deny, suspend, or lock any profile that we deem dangerous to the platform or other users.
• Strict Verification: We take privacy very seriously and only allow users online after strict verification processes.
• Service Fees: While basic registration is free, we charge admin fees for profile verification and approval to ensure quality matches. These fees support our dedicated admin team, website maintenance, security infrastructure, and ongoing customer support to provide you with a safe and reliable matrimonial platform.
• Verification Responsibility: Users are responsible for meeting with a moderator or admin to get their profile approved. Any harassment of users or admins/moderators is strictly prohibited and will result in an automatic ban.
• Compliance Liability: You are responsible for providing valid consent under DPDP Act, 2023. We are not liable for fines or claims arising from your failure to comply.
• Non-Waivable Rights: Nothing in these Terms excludes liability for death, personal injury, fraud, or gross negligence where prohibited by law.
• Global Compliance: We comply with DPDP Act (India), GDPR (EU), CCPA (California), and PIPL (China) where applicable. You are responsible for ensuring your data submission complies with your local laws.
• No Liability for User Consent: You warrant that all data submitted is with valid consent. We are not liable for fines or claims arising from your failure to obtain consent.
• Cross-Border Data: By using our service, you consent to data transfer to India and storage on Google Cloud (US/EU regions). We use Standard Contractual Clauses (SCCs) for EU data.

7. User Conduct and Prohibited Activities

• Fraudulent Information: Users providing false information, fake photos, or misrepresenting their identity will face immediate account termination without refund.
• Contact Information Misuse: Sharing, selling, or misusing other users' phone numbers, email addresses, or personal information is strictly prohibited and may result in legal action.
• Inappropriate Communication: Harassment, abusive language, or inappropriate messages will result in permanent account suspension.
• Commercial Solicitation: Using the platform for business promotion, spam, or non-matrimonial purposes is forbidden.

8. Payment and Financial Protection

• Payment Security: All payments are processed through secure, regulated gateways (Razorpay for India, Stripe for international). We do not store payment card details.
• Geographic Payment Routing: Indian users are automatically routed to Razorpay (RBI-regulated), while international users use Stripe (PCI DSS Level 1 compliant).
• Currency Processing: Indian payments in INR through Razorpay, international payments in USD through Stripe with automatic currency conversion.
• Fraud Prevention: We monitor for fraudulent payment activities and reserve the right to suspend accounts pending investigation.
• Chargeback Policy: Unauthorized chargebacks may result in account termination and legal proceedings.
• No Refund for Misuse: Fees are non-refundable if account is terminated due to policy violations.

9. Image and Content Protection

• AI-Powered Image Moderation: We use Google Cloud Vision API's sophisticated artificial intelligence algorithms to automatically scan and block inappropriate, pornographic, violent, or abusive images before they appear on our platform.
• Automated Safety Checks: Every uploaded image is analyzed in real-time for adult content, violence, medical imagery, and inappropriate text or symbols to ensure a safe environment for all users.
• Image Rights: Users grant us license to display their photos for matrimonial purposes only. Unauthorized downloading or misuse of images is prohibited.
• Content Monitoring: We reserve the right to review, moderate, or remove any content that violates our policies.
• Copyright Protection: Users must own rights to all uploaded content. Copyright infringement will result in account termination.
• Image Verification: We may require additional verification for suspicious or potentially fake images.
• Zero Tolerance Policy: Users attempting to upload inappropriate content will face immediate account termination and may be reported to authorities.

10. Communication and Messaging

• Message Monitoring: We may monitor communications to ensure compliance with our community guidelines and safety standards.
• Privacy of Messages: While we respect user privacy, we reserve the right to review messages in case of reported abuse or safety concerns.
• External Communication: Users are responsible for their safety when sharing personal contact information or meeting offline.
• Reporting System: Users must report inappropriate behavior immediately through our reporting system.

11. Platform Abuse and Enforcement

• Account Termination: We reserve the right to terminate accounts without notice for policy violations, fraudulent activity, or abusive behavior.
• Legal Action: Serious violations including fraud, harassment, or data misuse may result in legal proceedings and law enforcement involvement.
• IP Blocking: Repeat offenders may face permanent IP address blocking from our platform.
• No Liability for User Actions: We are not responsible for user behavior, failed matches, or outcomes of relationships formed through our platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.